Contact
Please note that this message goes directly to our Merchandise Team. Kindly contact us only for merchandise related enquiries
Frequently asked questions
What is the return policy?
Print-to-order items are non-refundable unless faulty. Please check the size guide before buying. A confirmation box is required when adding made-to-order items to your basket.
When will I get my order?
We aim to process and ship your order as quickly as possible. Once dispatched, you’ll receive an email with tracking or further delivery details. Please note that made-to-order items require a lead time of 5–7 working days before shipping. Delivery times may vary depending on your location.
I have a problem when trying to place an order, can you help?
Please contact our National Youth Choir Merchandise online team with your order enquiries. Email us on ecommerce@allwag.co.uk
My delivery hasn't arrived, can you help?
Please contact the National Youth Choir Merchandise team, who will be able to investigate further. Email us ecommerce@allwag.co.uk