Made to Order Returns

Made-to-Order Items

All products marked as Made-to-Order are specially produced or customised according to the customer’s specifications.
As such, these items are non-refundable and non-returnable, except in cases where the item is proven to be faulty or not as described.

Customer Agreement

At the time of purchase, customers are required to confirm their understanding of this policy by ticking the box provided on the product page before checkout.
By ticking this box, the customer acknowledges and agrees that:

• The item is being made specifically to their order.

• The order cannot be cancelled, returned, or refunded once placed.

Faulty or Incorrect Goods

If a made-to-order item arrives damaged, faulty, or significantly different from what was ordered, customers must notify us within 7 days of delivery.
In such cases, we will offer a repair, replacement, or refund in line with our statutory obligations.